Servicenow Integration Support

Freedom Security Alliance is committed to providing a user-friendly experience with our ServiceNow Application.  If you run into any difficulty with the interface or with communications between your company’s instance of ServiceNow and FSA, please reach out for support.

  • Troubleshooting: We have made available on this page both a Configuration and User Guide for our ServiceNow application. We recommend following the steps outline for easy and problem-free usage of the interface.
  • Email Support:If troubleshooting has been completed and problems still remain, we ask that an administrator reach out to our email support team at

      Support Days of Operation: Monday – Friday (excluding major holidays)
      Support Hours of Operation: 8AM-5PM PST

    The following guides are available for download in PDF format:

    Application User Guide
    Application Configuration Guide